| Disability Access |
Practice premises have suitable access for disabled patients.
Patient's Rights and Responsibilities
The patients charter details the rights of all patients, and a copy is available from the practice co-ordinator. We are committed to ensuring that your rights are upheld. The practice has a zero tolerance policy in respect of violent or aggressive behaviour.
If you wish to make a complaint please do so verbally or in writing within 3 working days to the Practice. Your complaint will be answered and handled fairly. Each year we conduct an annual review of all forms of feedback to ensure that we continuously improve. Your feedback is always welcome.
Freedom of Information Act 2000
As defined under this Act, the Practice has produced a Publication Scheme. Copies are available from the Practice coordinator
Use of Patient Data
The practice is compliant with the Data Protection Act 1998 and adheres to NHS regulations and other recognised authorities in relation to patient confidentiality. The practice follows a strict protocol for information sharing with other health professionals
Change of Personal Details
This can be done in writing, verbally at reception or online using a PIN (contact reception for details).
Register with Practice
Patients are registered with the practice although it is possible to book in advance with a named GP. For details of how to register with the practice, speak to our Practice Manager.
Please help us to provide a well run surgery. Your support and suggestions are always appreciated.